Australian Returns

 

LODGE YOUR RETURN REQUEST HERE

 

We request for all returns to be received by our warehouse within 30 days (4 weeks) of your order date.

We strongly recommend obtaining tracking on your return parcel, as we cannot process a return without physical goods or proof of delivery.

We aim to process returns within 2 business days of your parcel showing as delivered to our warehouse, however we ask to please allow up to 5 business days in the case of higher volumes.

The resolution for returns due to sizing, fit or change of mind is store credit gift card, which can be applied on a new order but not to an existing or previous order. All gift cards have an initial validity period of 36 months, however can easily be extended if unused in that timeframe.

 

Free Return Shipping for all Australian Orders (over $75)

We offer free return shipping on all Australian orders over $75.

After you submit your return via the link at the top of this page, you will be sent a free returns label from our Customer Care Team (if eligible). This service is manual and the label will be emailed within one (1) business day of the return request being lodged.

If the customer does not lodge a return request as above and returns at their own cost, this cost will not be reimbursed by Australia Post or Beginning Boutique.

 

How do I return my item(s)?

After you have lodged your return request, you will receive notification on whether or not you are eligible for a free return label.

If you are required to pay for your return shipping, please send your parcel to:

Beginning Boutique

Returns Department

PO Box 638

ARCHERFIELD QLD 4108

 Please make sure you include the returns form with your return item(s). This is so that we can identify who the return is coming from.  

It is the customer's responsibility to take due care when trying garments on and to ensure that the garment is sent back in the exact condition that it was received in. For example, if a garment is returned with (but not limited to) make-up or tan stains, pet hair, human hair, deodorant marks etc, your return will not be accepted through quality control. For more information, please review "Rejected Returns" below.

Please keep a copy of your receipt or proof of shipment, as we cannot process a return without physical goods or proof of delivery.

 

Refunds & AfterPay

In accordance with Australian Consumer Law, we are not required to offer you a refund for sizing, fit or change of mind on returns. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.

If you have a minor problem with a product, we can choose to give you a free repair instead of a replacement, or a store credit. When you have a major problem with a product, you have the right to ask for your choice of a replacement, store credit, or refund. 

If we have misrepresented the product or provided an incorrect description, you have the right to ask for your choice of a replacement product, a store credit, or refund.

https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

Our refund policy is across the board for all payment methods, including AfterPay - for more information, please clickHERE.

 

Return for Exchange

Due to a fast turnaround of product, we do not offer exchanges on returns.

If you are wishing to exchange your item for another, we would advise you to return the item back to us and then use your store credit to place a new order.

The customer is required to cover any re-shipping costs, unless the new order value qualifies for free shipping.

 

Purchase Exchange Option

If you're a little pressed for time or you think the item will sell out before your return/store credit is processed, we can offer purchase exchange as an option.

You are required to make a new purchase for the exchange item (to ensure it reaches you in time) and then we can offer a refund back to the same payment method used on your first order, when we get to processing that return.

NB: if your original payment method was store credit gift card, your refund will be processed back to the gift card used on that order.

Please note that this resolution is subject to your return being approved through Quality Control and your "purchase exchange" order should be of a similar value to the original order.

 

Faulty or Incorrect Items

If you receive an item that is defective or not what you ordered, please contact us as soon as possible: info@beginningboutique.com.au

We ask that you please provide as much detail as possible, including photos so that we can quickly and thoroughly investigate your claim.

Once investigated, we assist you with returning the item.

In accordance with Australian Consumer Law, if a minor problem is found with the product, we can choose to give you a free repair instead of a replacement, or a store credit. When you have a major problem with a product, you have the right to ask for your choice of a replacement, store credit, or refund.

If we have misrepresented the product or provided an incorrect description, you have the right to ask for your choice of a replacement product, a store credit, or refund.

All returns must be received in their original condition, unworn, unwashed and with all tags and hygiene seals intact (if applicable). Any goods or garments that have been damaged or altered from their original condition are not eligible for return, including faulty garments.

https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

 

Hygiene & Returns

For hygiene reasons, we cannot accept returns on the following products if you have changed your mind or for sizing/fit, where applicable

Piercing jewellery (i.e. earrings etc)

Make-up/cosmetic products (i.e. self tanning lotion, body lotion, lipstick, body jewels etc)

Beauty tools (i.e. make-up brushes, self tanning applicators etc)

Intimates (i.e. underwear/lingerie sets, hosiery etc)

G-string style bottoms (including skimpy styles where hygiene could be compromised)

     

    Please choose these products carefully, as we reserve the right to reject your return unless faulty or significantly misrepresented.

     

    Rejected Returns

    It is the customer's responsibility to ensure that their return meets the above requirements.

    If a return is received and not approved through quality control, we will contact the customer immediately and provide more details as to the rejection.

    The customer will be given the option to pay for the goods to be returned to them or for the goods to be destroyed, as they are not fit for re-sale.

    In the case where the customer chooses for the goods to be destroyed OR if we do not receive a response for resolution within 10 days, the goods will be donated to a fabric recycling facility.

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