Full Terms & Conditions - Shipping
Taxes & Duties
For international customers, the prices quoted do not include your local sales taxes or import duties, which may be charged to your purchase upon entry to your country and is the sole responsibility of the receiver.
Please contact your local customs office for further information.
DHL Delivery Terms & Conditions
When the receiver authorises to have the shipment left without a signature, they have agreed to the DHL terms and conditions and the following statement:I hereby accept the DHL Terms and Conditions and authorise DHL to deliver my shipment as specified. I release DHL and my Shipper from all liability for any loss or damage that may result from delivering the shipment according to my request.
Further to the above, if the receiver chooses for the parcel to be delivered without a signature, Beginning Boutique is removed of all liability for any loss, damage or theft that may result from delivering the shipment.
Beginning Boutique strongly encourages our customers to obtain signature on delivery to prevent loss, damage or theft.
Australia Post Delivery Terms and Conditions (International)
If the parcel is unable to be delivered safely, the parcel will be returned to sender.
Please scroll down for more information on Beginning Boutique's Return to Sender policy and procedure.
Please choose this service carefully, as we are not liable for loss, damage or theft if you choose a non-secure delivery service (i.e. no signature on delivery).
StarTrack Courier Delivery Terms and Conditions
We cannot ship to PO Box or Parcel Locker addresses for this service. If the customer selects this service and enters an undeliverable address, Beginning Boutique will attempt to obtain a new address as soon as possible. By changing the address, the customer accepts that there will be at least one (1) business day delay due to the error.
If we cannot obtain a new address from the customer, StarTrack will return the parcel to Beginning Boutique. Please scroll down for more information on Beginning Boutique's Return to Sender policy and procedure.
If the parcel is unable to be delivered safely, StarTrack will attempt delivery again on the next business day. If the parcel cannot be delivered safely on the second attempt, StarTrack will return the parcel to Beginning Boutique. Please scroll down for more information on Beginning Boutique's Return to Sender policy and procedure.
If a customer initiates an address change prior to the parcel being delivered to the original address, the customer accepts that there will be at least one (1) business day delivery delay due to the parcel requiring to be returned to a central point for re-distribution to the new address.
Please choose this service carefully, as we are not liable for loss, damage or theft if you choose a non-secure delivery service (i.e. no signature on delivery).
Australia Post Delivery Terms and Conditions (Domestic)
This service requires a signature on delivery as this is the most secure method of shipping. If no-one is home at the time of attempted delivery, Australia Post will take the parcel to the nearest Post Office or Delivery Center for collection.If the parcel is not collected within the Australia Post timeframe and therefore returned to sender (RTS), Beginning Boutique will contact the customer with options for re-shipment.
For metro areas, delivery is next business day if you are within the Express Post network.
You can check if you're in an Australia Post Express Post delivery zone within Australia here
For regional areas, delivery is 2-3 business days.
The above timeframes are applicable provided there are no delays with Australia Post outside of Beginning Boutique's control.
Order Cancellation Requests
If a cancellation request cannot be accommodated, we will assist with the Returns Process.
Security & Dispatch Delays
If your order has been flagged for a security check, dispatch will be delayed until the requested information can be provided by the card or account holder and the delivery timeframe is subject to the dispatch date.
Delivery Delays
During peak sale times and public holiday periods, delivery delays are to be expected. It is the responsibility of the customer to ensure that they are aware of potential delays per this shipping policy.
By placing their order, the customer also agrees to this shipping policy and understands that Beginning Boutique are not liable for delays outside of our control and cannot guarantee delivery timeframes, regardless of the estimates provided herewith.
Loss, Damage & Delivery Disputes
If your parcel is damaged in transit, please contact us as a priority on info@beginningboutique.com.au and we will provide instructions on how to proceed with a resolution.
In the case where Authority to Leave (no signature on delivery) is selected and delivery shows as successful, Beginning Boutique and the Shipping Carrier are removed of all responsibility, as the receiver has opted for a non-secure delivery method.
In the case where Signature on Delivery is selected and the delivery shows as successful but the receiver is disputing the delivery, it is the receiver’s responsibility to contact the Shipping Carrier and raise the dispute. If required, Beginning Boutique can assist the receiver with this process and provide any supporting documentation.
Return To Sender & Refused Customs/Import Fees
For Australian customers, if the parcel cannot be delivered due to the customer's error or is not collected within the Australia Post timeframe and therefore returned to sender (RTS), Beginning Boutique will contact the customer with options for re-shipment.
For International customers, if the parcel cannot be delivered due to the customer's error, or if a customer refuses to pay the required Customs/Import Fees applicable to their country, fails to arrange delivery with the courier company or fails to pick up the parcel from the collection point and the parcel becomes returned to sender (RTS), Beginning Boutique will contact the customer with advice on the cost for RTS, which the customer is wholly responsible for.
For Australian customers, a flat rate of $8.95 will be charged for re-shipment and it is the customers responsibility to make payment and provide the true and correct address, as well as collecting their parcel from the collection point, if applicable. If the customer has changed their mind on their purchase and does not want the order to be re-shipped, a store credit will be offered, less the aforementioned re-shipping fee (and less any original shipping costs, if applicable).
For NZ & North American customers, a flat rate of $15.00 AUD will be charged for re-shipment and it is the customer's responsibility to make payment for the re-shipment and for the RTS fee, as well as providing the true and correct address. If the customer has changed their mind on their purchase and does not want the order to be re-shipped, a store credit will be offered, less the RTS fee (and less any original shipping costs, if applicable).
For Rest of World customers, a flat rate of $25.00 AUD will be charged for re-shipment and it is the customer's responsibility to make payment for the re-shipment and the RTS fee, as well as providing the true and correct address. If the customer has changed their mind on their purchase and does not want the order to be re-shipped, a store credit will be offered, less the RTS fee (and less any original shipping costs, if applicable).
We will always contact the customer when a RTS parcel is received back into our warehouse. If we do not receive a response for resolution within five (5) business days, we will automatically assume that the customer does not want the parcel re-shipped and we will issue a store credit per the above.
