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Full Terms & Conditions - Shipping
Taxes & Duties
All prices on Beginning Boutique are in Australian dollars.
For international customers, the prices quoted do not include import duties or import taxes, which may be charged against the parcel upon entry to your country. Payment for all import duties and import taxes is the sole responsibility of you, the receiver.
Please contact your local customs office for further information or assistance.
DHL Express Delivery Terms & Conditions
DHL Express Courier service is available to all international customers and cannot be delivered to PO Box addresses.
This service requires a signature on delivery, unless the receiver opts into the DHL Authority to Leave service, offered by DHL directly and not recommended by Beginning Boutique.
When the receiver authorises to have the shipment left without a signature, they have agreed to the DHL terms and conditions and the following statement:
I hereby accept the DHL Terms and Conditions and authorise DHL to deliver my shipment as specified. I release DHL and my Shipper from all liability for any loss or damage that may result from delivering the shipment according to my request.
Further to the above, if the receiver chooses for the parcel to be delivered without a signature, Beginning Boutique is removed of all liability for any loss, damage or theft that may result from delivering the shipment.
Beginning Boutique strongly encourages our customers to provide a signature on delivery to prevent loss, damage or theft.
For a better shipping experience and to receive automatic updates via text, please ensure you have listed your mobile phone number in the checkout, while placing your order.
IMPORTANT COVID-19 UPDATE
Due to the ongoing pandemic, DHL Express has changed how it delivers in some regions and will deliver in accordance with their national protocol, whereby a signature is NOT required or obtained on some deliveries. If your parcel has been delivered without obtaining a signature and you cannot locate your parcel, please contact us immediately for further investigation.
DHL Express recommends using DHL On Demand Delivery, a free and simple online solution that puts you in control of how, when, and where DHL delivers packages to your home. Couriers can offer a non-contact delivery with the “Authorize a Signature Release” option. Receivers can take advantage of On Demand Delivery as a Guest User or Register for additional benefits, such as setting preferences for all future deliveries. Receivers can choose one of up to six different delivery options while the shipment is en route:
- Choose Your Delivery Date
- Authorize a Signature Release
- Leave with a Neighbor, Leasing Office or Security Guard
- Collect from DHL ServicePoint or Locker
- Delivery to an Alternate Address
- Put Your Deliveries on a Vacation Hold
DHL eCommerce Delivery Terms & Conditions
DHL eCommerce service is available to customers in the United States and New Zealand and uses USPS and Aramex as their final mile delivery carrier, respectively.
StarTrack Courier Delivery Terms and Conditions
StarTrack Courier is an Authority To Leave service, which means that the driver will leave the parcel in a safe place on your premises without a signature. We cannot ship to PO Box or Parcel Locker addresses for this service. If the customer selects this service and enters an undeliverable address, Beginning Boutique will attempt to obtain a new address as soon as possible. By changing the address, the customer accepts that there will be at least one (1) business day delay due to the error.
If we cannot obtain a new address from the customer, StarTrack will return the parcel to Beginning Boutique. Please scroll down for more information on Beginning Boutique's Return to Sender policy and procedure.
If the parcel is unable to be delivered safely, StarTrack will attempt delivery again on the next business day. If the parcel cannot be delivered safely on the second attempt, StarTrack will return the parcel to Beginning Boutique. Please scroll down for more information on Beginning Boutique's Return to Sender policy and procedure.
If a customer initiates an address change prior to the parcel being delivered to the original address, the customer accepts that there will be at least one (1) business day delivery delay due to the parcel requiring to be returned to a central point for re-distribution to the new address.
Please choose this service carefully, as we are not liable for loss, damage or theft if you choose a non-secure delivery service (i.e. no signature on delivery).
Australia Post Delivery Terms and Conditions (Domestic)
This service requires a signature on delivery as this is the most secure method of shipping. If no-one is home at the time of attempted delivery, Australia Post will take the parcel to the nearest Post Office or Delivery Center for collection.
If the parcel is not collected within the Australia Post timeframe and therefore returned to sender (RTS), Beginning Boutique will contact the customer with options for re-shipment.
For metro areas, delivery is next business day if you are within the Express Post network. You can check if you're in an Australia Post Express Post delivery zone within Australia here For regional areas, delivery is 2-3 business days.
The above timeframes are applicable provided there are no delays with Australia Post outside of Beginning Boutique's control.
Order Cancellation Requests
If a cancellation request is received by our office and can be accommodated by the warehouse team (i.e. the order has not already been picked, packed or dispatched), we can offer a store credit gift card. The gift card will have an expiry of three (3) years and can be used in conjunction with any valid promotion. Gift cards cannot be redeemed for cash.
If a cancellation request cannot be accommodated, we will assist with the Returns Process.
NB. During high volume periods (eg. sale periods), we are unable to make any changes to orders after confirmation, however our Customer Care team are readily available to assist with Returns, as above.
For any urgent cancellations we recommend contacting our customer care team via phone to see if the team can accommodate your request.
Security & Dispatch Delays
We take a firm stance against fraud. If a transaction is flagged in our system, we reserve the right to conduct any and all security checks to ensure that the owner of the card or account authorises the transaction. If the requested security check is not complied with, we reserve the right to dishonour, cancel, refund and report the transaction information with the relevant Fraud Prevention and Banking Authorities. The decision to do so is at our sole discretion.
If your order has been flagged for a security check, dispatch will be delayed until the requested information can be provided by the card or account holder and the delivery timeframe is subject to the dispatch date.
Once your order has left our warehouse, it is in the hands of the delivery company. Any delays caused by the delivery company are outside our control and we cannot be held responsible for any delays. Expected shipping times are an estimation given to us by the delivery companies, and may vary depending on location.
During peak sale times and public holiday periods, delivery delays are to be expected. It is the responsibility of the customer to ensure that they are aware of potential delays per this shipping policy.
By placing their order, the customer also agrees to this shipping policy and understands that Beginning Boutique are not liable for delays outside of our control and cannot guarantee delivery timeframes, regardless of the estimates provided herewith.
Loss, Damage & Delivery Disputes
If your tracking does not show as delivered within the recommended time frame, please contact us on email@example.com and we will launch an enquiry on your behalf with the Shipping Carrier.
If your parcel is damaged in transit, please contact us as a priority on firstname.lastname@example.org and we will provide instructions on how to proceed with a resolution.
In the case where Authority to Leave (no signature on delivery) is selected and delivery shows as successful, Beginning Boutique and the Shipping Carrier are removed of all responsibility, as the receiver has opted for a non-secure delivery method.
In the case where Signature on Delivery is selected and the delivery shows as successful but the receiver is disputing the delivery, it is the receiver’s responsibility to contact the Shipping Carrier and raise the dispute. If required, Beginning Boutique can assist the receiver with this process and provide any supporting documentation.
Return To Sender & Refused Customs/Import Fees
It is the sole responsibility of the customer to enter their full and correct address (including Business Name if applicable), ensure that they are available to be contacted for delivery to be arranged (if applicable), as well as collecting their parcel from the collection point (if applicable). Beginning Boutique is not liable for any information entered incorrectly in the checkout, which is a secure environment.
For Australian customers, if the parcel cannot be delivered due to the customer's error or is not collected within the Australia Post timeframe and therefore returned to sender (RTS), Beginning Boutique will contact the customer with options for re-shipment.
For International customers, if the parcel cannot be delivered due to the customer's error, or if a customer refuses to pay the required Customs/Import Fees applicable to their country, fails to arrange delivery with the courier company or fails to pick up the parcel from the collection point and the parcel becomes returned to sender (RTS), Beginning Boutique will contact the customer with advice on the cost for RTS, which the customer is wholly responsible for.
For Australian customers, a flat rate of $8.95 will be charged for re-shipment and it is the customers responsibility to make payment and provide the true and correct address, as well as collecting their parcel from the collection point, if applicable. If the customer has changed their mind on their purchase and does not want the order to be re-shipped, a store credit will be offered, less the aforementioned re-shipping fee (and less any original shipping costs, if applicable).
For NZ & North American customers, a flat rate of $15.00 AUD will be charged for re-shipment and it is the customer's responsibility to make payment for the re-shipment and for the RTS fee, as well as providing the true and correct address. If the customer has changed their mind on their purchase and does not want the order to be re-shipped, a store credit will be offered, less the RTS fee (and less any original shipping costs, if applicable).
For Rest of World customers, a flat rate of $25.00 AUD will be charged for re-shipment and it is the customer's responsibility to make payment for the re-shipment and the RTS fee, as well as providing the true and correct address. If the customer has changed their mind on their purchase and does not want the order to be re-shipped, a store credit will be offered, less the RTS fee (and less any original shipping costs, if applicable).
We will always contact the customer when a RTS parcel is received back into our warehouse. If we do not receive a response for resolution within five (5) business days, we will automatically assume that the customer does not want the parcel re-shipped and we will issue a store credit per the above.