Returns & Exchanges

Australia

Note: returns have been extended

Returns
  • Store credit (gift card) is the default return resolution and offered on all orders received back to us within 45 days from the delivery date
  • Refunds are offered on all orders received back to us within 14 days of your delivery date and need to be requested via the "lodge your return" button below
  • All refunds are processed back to the original payment method used to place the order. If you used multiple payment methods (eg. store credit gift card + PayPal/Credit Card/Debit Card/AfterPay/LayBuy), the funds will be reversed to those methods accordingly. It can take up to 10 business days for the refund to be reflected at your end
  • Gift cards have an initial validity period of 36 months, however can be easily extended if you do not use it within that timeframe
  • All returned items must be received back to us in original condition - unworn, unwashed, with all tags still attached
  • Gift cards are not redeemable for cash and cannot be applied on previous or existing orders
  • We offer free return shipping on all Australian orders over $100
  • If your original order did not qualify for free shipping, and you make a return, this cost will not be reimbursed by Beginning Boutique

International

Note: returns have been extended

Returns
  • Refunds are offered on all orders received back to us within 20 days of your delivery date
  • All refunds are processed back to the original payment method used to place the order. If you used multiple payment methods (eg. store credit gift card + PayPal/Credit Card/Debit Card/AfterPay/LayBuy), the funds will be reversed to those methods accordingly. It can take up to 10 business days for the refund to be reflected at your end
  • A store credit (gift card) is offered on all orders received back to us within 30 45 days from the delivery date
  • Gift cards have an initial validity period of 36 months, however can be easily extended if you do not use it within that timeframe
  • Gift cards are not redeemable for cash and cannot be applied on previous or existing orders
  • International returns do not qualify for free returns and the cost is at the customer’s expense
  • We strongly recommend obtaining/recording tracking on your return parcel, as we cannot process a return without physical goods or proof of delivery.
  • Unfortunately, international customers do not qualify for free returns due to customs and delivery fees.
Address your returns to:

Please make sure you include the returns form with your return item(s). This is so that we can identify who the return is coming from.  


To be Eligible for a Return

  • All returned items must be received back to us in original condition - unworn, unwashed, with all tags still attached
  • Sale items are eligible for return
  • Due to hygiene reasons, beauty tools/products, piercing jewellery, socks/hosiery, intimates and skimpy (g-string style) bikinis cannot be returned due to change of mind, sizing or fit (If the product is not eligible for return, this will be listed in the product description).
    Please choose these products carefully, as we reserve the right to reject your return unless faulty or significantly misrepresented
  • All swimwear must have their hygiene seal intact and not previously removed
  • We aim to process all returns within 2-3 business days of receiving the return, however we ask to allow up to 5 business days in the case of higher volumes
  • It can take up to 10 business days for the refund to be reflected at your end
  • All returns received outside of the policy timeframe will not be eligible for a refund

Faulty or Incorrect Items

If you receive an item that is defective or not what you ordered, please contact us as soon as possible: info@beginningboutique.com.au

We ask that you please provide as much detail as possible, including photos so that we can quickly and thoroughly investigate your claim.

In an effort to reduce our environmental impact, if you have a minor problem with a product, we will offer reimbursement for repair as the first and preferred resolution.

When you have a major problem with a product, you have the right to ask for your choice of a replacement, store credit, or refund.  

If we have significantly misrepresented the product or provided an incorrect description, you have the right to ask for your choice of a replacement product, a store credit, or refund.

ACCC Consumer Rights Guarantees

Rejected Returns

It is your responsibility to ensure that your return meets the above requirements.

If a return is received and not approved through quality control, we will contact you immediately and provide more details as to the rejection.

You will be given the option to pay for the goods to be returned to you or for the goods to be destroyed, as they are not fit for re-sale.

In the case where you choose for the goods to be destroyed OR if we do not receive a response for resolution within 10 days, the goods will be donated to a fabric recycling facility.


This Returns Policy was last modified on  3 April, 2020 .

Beginning Boutique may update this policy from time to time. We will notify you of any changes by posting the new policy on this page. You are advised to review this policy periodically for any changes. All changes to the policy are effective immediately and applicable to all returns processed on or after the last modified date above. 

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