Returns Policy

Australia & Rest of World Returns

Lodge Your Return Request

 

NZ & USA Returns

Book Your Return & Shipping

 

Before returning your items, please ensure you are aware of our terms and conditions on returned goods.
Please note that you will only be issued a store credit if you are returning an item due to fit, sizing or change of mind.
All returns must be received in their original condition, unworn, unwashed and with all tags and hygiene seals in tact (if applicable).
All shoes must be returned in their original box/condition - please ensure you use a post bag to return.
Any goods or garments that have been damaged or altered from their original condition are not eligible for return and will be returned to the customer, in accordance with our site policy and Australian Consumer Law.

Australian Returns

We request for all returns to be received by our warehouse within 30 days of your delivery date.

We strongly recommend obtaining tracking on your return parcel, as we cannot process a return without physical goods or proof of delivery.

We aim to process returns within 2 business days of your parcel showing as delivered to our warehouse, however we ask to please allow up to 5 business days  in case of higher volumes. 

The resolution for returns due to sizing, fit or change of mind is store credit gift card. All gift cards have an initial validity period of 36 months, however can easily be extended if unused in that timeframe.

International Returns

We request for all returns to be received by our warehouse within 30 days of your delivery date.

Unfortunately international customers do not qualify for free returns due to customs and delivery fees. International returns are not eligible for exchanges, and will be issued with a store credit.

We strongly recommend obtaining tracking on your return parcel, as we cannot process a return without physical goods or proof of delivery.

We aim to process returns within 2 business days of your parcel showing as delivered to our warehouse, however we ask to please allow up to 5 business days  in case of higher volumes. 

The resolution for returns due to sizing, fit or change of mind is store credit gift card. All gift cards have an initial validity period of 36 months, however can easily be extended if unused in that timeframe. 

How do I return my item(s)?

After you have lodged your return request, you will receive notification on whether or not you are eligible for a free return label.

If you are required to pay for your return shipping, please send your parcel to:

Beginning Boutique
Returns Department
PO Box 638
ARCHERFIELD QLD 4108

Please make sure you include the returns form with your return item(s). This is so that we can identify who the return is coming from.  

All goods must arrive back to Beginning Boutique in their original condition (unworn, unwashed, all tags attached). Any goods or garments that have been damaged or altered from their original condition are not eligible for return, including garments that have become faulty from misuse.

Please keep a copy of your receipt or proof of shipment, as we cannot process a return without physical goods or proof of delivery. 

Refunds & AfterPay

In accordance with Australian Consumer Law, we are not required to offer you a refund for sizing, fit or change of mind on returns. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.

If you have a minor problem with a product, we can choose to give you a free repair instead of a replacement, or a store credit. When you have a major problem with a product, you have the right to ask for your choice of a replacement, store credit, or refund.  If we have misrepresented the product or provided an incorrect description, you have the right to ask for your choice of a replacement product, a store credit, or refund.

https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

Our refund policy is across the board for all payment methods, including AfterPay - for more information, please click HERE.

Exchanges

Due to a fast turnaround of product we unfortunately don't offer exchanges on sizes.

If you are wishing to exchange your item for another, we would advise you return the item back to us and then use your store credit to place a new order.

Please ensure all items are packaged securely and will arrive back to us in their original condition.

The customer is required to cover any re-shipping costs, unless the new order value qualifies for free shipping.

Free Return Shipping for Australian Orders over $75

We offer free return shipping on any order OVER $75 within Australia.

As you submit your return via the link at the top of this page, you will be sent a free returns label from our Customer Care Team. This service is manual and the label will be emailed within one (1) business day of the return request being lodged.

We request for all returns to be received by our warehouse within 30 days of your delivery date.

This service is not available for international customers.

Faulty or Incorrect Items

As you process your return at the link above, our team will be help you investigate the best solution to your faulty item. Please call our team if you need anything on +61413028685.

Once investigated, we will be able to provide you with information on how to return the item.

In accordance with Australian Consumer Law, if a minor problem is found with the product, we can choose to give you a free repair instead of a replacement, or a store credit. When you have a major problem with a product, you have the right to ask for your choice of a replacement, store credit, or refund. If we have misrepresented the product or provided an incorrect description, you have the right to ask for your choice of a replacement product, a store credit, or refund.

All returns must be received in their original condition, unworn, unwashed and with all tags and hygiene seals intact (if applicable). Any goods or garments that have been damaged or altered from their original condition are not eligible for return, including faulty garments.

https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

Hygiene & Returns

For hygiene reasons, we cannot accept returns on the following products if you have changed your mind or for sizing/fit, where applicable

  • Piercing jewellery (i.e. earrings etc)
  • Make-up/cosmetic products (i.e. self tanning lotion, body lotion, lipstick, body jewels etc)
  • Beauty tools (i.e. make-up brushes, self tanning applicators etc)
  • Intimates (i.e. underwear/lingerie sets, hosiery etc)
  • G-string style bottoms (including skimpy styles where hygiene could be compromised)

Please choose these products carefully, as we reserve the right to reject your return unless faulty or significantly misrepresented.

Rejected Returns

It is the customer's responsibility to ensure that their return meets the above requirements. If a return is received and not approved through quality control, we will contact the customer immediately and provide more details as to the rejection. The customer will be given the option to pay for the goods to be returned to them or for the goods to be destroyed, as they are not fit for re-sale. In the case where the customer chooses for the goods to be destroyed OR if we do not receive a response for resolution within 10 days, the goods will be donated to a fabric recycling facility.

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