Returns & Exchanges

Australia

EXCHANGES
  • Exchanges are offered on original orders received back to us within 30 days from the delivery date (i.e. you cannot return an exchange order and receive a second exchange order) and must be processed at the time of requesting your return via the link below
  • Any exchange requests outside of this rule cannot be processed
  • Exchange orders will be processed automatically once your return shipment has been received by Australia Post (ahead of your return being delivered back to us) and will be shipped with Standard Post.
STORE CREDIT (GIFT CARD)
  • Store Credit (Gift Card) is the default return resolution and offered on all orders received back to us within 30 days from the delivery date
  • Gift cards have a validity period of 3 years (36 months) and cannot be extended after expiry
  • Gift Cards are not redeemable for cash and cannot be applied on previous or existing orders
Refunds
  • Refunds are offered on all orders received back to us within 14 days of your delivery date and will incur a $7.95 postage & handling fee, which will be deducted from your refund at the time of processing
  • All refunds are processed back to the original payment method used to place the order. If you used multiple payment methods (eg. store credit gift card + PayPal/Credit Card/Debit Card/AfterPay/LayBuy), the funds will be reversed to those methods accordingly and it can take up to 10 business days for the refund to be reflected at your end
IMPORTANT INFO
  • No changes can be made to your return request once you have posted your return. Any changes MUST be requested with our Customer Care team prior to you shipping your return.
  • All returned items must be received back to us in original condition - unworn, unwashed, with all tags still attached and shoes in original box/carton
  • All domestic returns lodged via the link below will receive a shipping label that must be fixed to the outside of your return package
  • We offer free return shipping on all returns opting for a Store Credit (gift card) or Exchange resolution
  • Any returns opting for a refund will have the $7.95 postage & handling fee deducted from their refund
  • If the customer does not lodge a return via the link below, our Customer Care team will issue a Store Credit on receipt of the return
  • In an effort to reduce our carbon footprint and in accordance with our sustainability goals, we will no longer be providing paper forms in our outgoing parcels. 🍃
  • Please ensure your name and order number is clearly visible on the return parcel label before sending it back to us. If you are using a return shipping label that was provided by us, your name and order number will already be printed on the label.

United States of America

Please visit our US Returns & Exchanges page

Here

New Zealand

Please visit our NZ Returns & Exchanges page

Here

International

EXCHANGES
  • To prevent items selling out, we do not offer exchanges on any international orders
STORE CREDIT (GIFT CARD)
  • Store Credit (Gift Card) is the default return resolution and offered on all orders received back to us within 30 days from the delivery date
  • Gift cards have a validity period of 3 years (36 months) and cannot be extended after expiry
  • Gift Cards are not redeemable for cash and cannot be applied on previous or existing orders
Refunds
  • Refunds are offered on international orders (excluding US & NZ) received back to us within 20 days of your delivery date and will incur a $7.95 handling fee, which will be deducted from your refund at the time of processing
  • Refunds are offered on US & NZ orders received back to us within 14 days of your delivery date - please book your return at this link
  • All refunds are processed back to the original payment method used to place the order. If you used multiple payment methods (eg. store credit gift card + PayPal/Credit Card/Debit Card/AfterPay/LayBuy), the funds will be reversed to those methods accordingly and it can take up to 10 business days for the refund to be reflected at your end
IMPORTANT INFO
  • No changes can be made to your return request once you have posted your return. Any changes MUST be requested with our Customer Care team prior to you shipping your return.
  • All returned items must be received back to us in original condition - unworn, unwashed, with all tags still attached and shoes in original box/carton
  • As we ship from Australia, international orders do not qualify for free returns and the cost is at the customer’s expense
  • Any returns (excluding US & NZ) opting for a refund will have the $7.95 handling fee deducted from their refund
  • For US & NZ customers, we offer flat rate return postage of $8.99, which can be booked and paid at this link
  • If the customer does not lodge a return via the link below, our Customer Care team will issue a Store Credit on receipt of the return
  • We strongly recommend obtaining/recording tracking on your return parcel, as we cannot process a return without physical goods or proof of delivery
  • If you paid for postage on your order and you send your item(s) back, this original postage cost will not be reimbursed by Beginning Boutique
  • In an effort to reduce our carbon footprint and in accordance with our sustainability goals, we will no longer be providing paper forms in our outgoing parcels. 🍃
  • Please ensure your name and order number is clearly visible on the return parcel label before returning it.
Address your returns to:

Please ensure your name and order number is clearly visible on the return parcel label before sending it back to us. It is important that we are able to identify who the return is coming from.


To be Eligible for a Return

  • All returned items must be received back to us in original condition - unworn, unwashed, with all tags still attached and shoes in original cardboard box
  • Sale items are eligible for return, however, Final Sale items in the Outlet Sale cannot be exchanged or returned unless faulty
  • Due to hygiene reasons, beauty tools/products, piercing jewellery (eg. earrings), socks/hosiery and intimates/lingerie cannot be returned due to change of mind, sizing or fit and this will be listed in the product description
    Please choose these products carefully, as we reserve the right to reject your return unless faulty or significantly misrepresented
  • All swimwear must have their hygiene seal intact and not previously removed
  • We aim to process all returns within 2-3 business days of receiving the return, however we ask to allow up to 5 business days in the case of higher volumes
  • It can take up to 10 business days for the refund to be reflected at your end
  • All returns received outside of the policy timeframe will not be eligible for a refund

Faulty or Incorrect Items

If you receive an item that is defective or not what you ordered, please contact us as soon as possible: info@beginningboutique.com.au

We ask that you please provide as much detail as possible, including photos so that we can quickly and thoroughly investigate your claim.

In an effort to reduce our environmental impact, if you have a minor problem with a product, we will offer reimbursement for repair as the first and preferred resolution.

When you have a major problem with a product, you have the right to ask for your choice of a replacement, store credit, or refund.  

If we have significantly misrepresented the product or provided an incorrect description, you have the right to ask for your choice of a replacement product, a store credit, or refund.

ACCC Consumer Rights Guarantees

Rejected Returns

It is your responsibility to ensure that your return meets the above requirements.

If a return is received and not approved through quality control, we will contact you immediately and provide more details as to the rejection.

You will be given the option to pay for the goods to be returned to you or for the goods to be destroyed, as they are not fit for re-sale.

In the case where you choose for the goods to be destroyed OR if we do not receive a response for resolution within 10 days, the goods will be donated to a fabric recycling facility.


This Returns Policy was last modified on  15th October, 2021 .

Beginning Boutique may update this policy from time to time. We will notify you of any changes by posting the new policy on this page. You are advised to review this policy periodically for any changes. All changes to the policy are effective immediately and applicable to all returns processed on or after the last modified date above. 

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